Teams that stopped guessing about retention.
40+ customer success teams use SuccessOS to see risk while there is still time to act on it.
Reelo
- 96% renewal rate on key accounts at Reelo
- +12 pts average health score gain at Reelo in Q1
- 3× faster response to risk at Reelo
“We caught three at-risk renewals in our first month that we'd have lost blind. SuccessOS paid for itself before the quarter closed.”
What changes on the book.
- −28% preventable churn once WhatsApp save plays run across the growth segment. The play starts on WhatsApp the day risk appears.
- 9 h saved per CSM, every week. Account context arrives already gathered from WhatsApp, CRM and billing.
- 1 week from kickoff to a first live health score. Engineers connect the stack for you. No data team is needed.
Why the health score holds up.
The number every team works from is built from signals you can see and broken into reasons you can act on.
- Weighted to your segments
- Product usage, WhatsApp engagement, CRM, billing and sentiment combine into one score. The weights follow your segments and your renewal motion.
- Explained signal by signal
- Every score breaks down into the factors that moved it. A CSM can see why an account slipped and defend the call in a renewal review.
- Recalculated as signals land
- Scores update as new signals arrive, so risk shows up in days. That leaves time to run a save play before the next business review.
See your own book scored the same way.
Bring a sample of your accounts. We score them live, WhatsApp included, so every number you see is your own.