Terms of Service

By using SuccessOS, you agree to these terms. If you are acting on behalf of an organization, you represent that you have authority to bind it.

Last updated 13 June 2026

Key terms

The Service: SuccessOS provides AI-powered health scoring, renewal analytics, playbook automation, and WhatsApp-native engagement tools for SaaS teams.
Your Data: You own your data. All records, scores, and content you create or import remain your property. We process it solely to deliver the platform.
Billing: Fees billed in INR (₹), monthly, quarterly, or annual. All fees exclusive of GST. Payment via UPI, bank transfer, or cards.
Availability: We target 99.9% uptime. Scheduled maintenance communicated 48 hours in advance.

Account responsibilities

Credential security: You are responsible for maintaining the confidentiality and security of your account credentials at all times.
Accurate information: You must provide accurate and complete information during registration and keep it up to date.
Account activity: You are responsible for all activity that occurs under your account, whether authorized by you or not.
Report unauthorized access: Notify us immediately at support@successos.app if you suspect any unauthorized access to your account.

Acceptable use

You agree not to

No spam or unsolicited messages: Do not use the platform to send unsolicited, bulk, or spam messages via WhatsApp or any other integrated channel.
No reverse engineering: Do not attempt to reverse-engineer, decompile, disassemble, or extract source code from the platform.
No illegal use: Do not use the platform in violation of any applicable Indian or international law or regulation.
No interference: Do not interfere with, disrupt, or attempt to compromise the platform's infrastructure, security, or availability.

Termination

How either party can end the agreement

Either party may terminate the subscription by providing 30 days written notice to the other party via email.

Upon termination:

You retain access to the platform until the end of the current paid billing period.
You may export all your data (accounts, health scores, engagement records, playbooks, reports) for 30 days following termination using the platform's built-in export tools.
After the 30-day export window, all your data will be permanently deleted from production systems. Backups are purged within 90 days.
Any prepaid fees for unused months are handled according to our Refund Policy.

We reserve the right to suspend or terminate accounts that materially violate these terms, with reasonable notice where practicable. In cases of egregious misuse (spamming via WhatsApp, security tampering), we may suspend access immediately and provide notice after the fact.

Limitation of liability

Limits on our responsibility

To the maximum extent permitted by applicable Indian law:

Total liability: SuccessOS's aggregate liability for any and all claims arising out of or related to these Terms or the use of the platform shall not exceed the total fees paid by you to SuccessOS in the 12 months immediately preceding the event giving rise to the claim.
Exclusions: We shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of revenue, loss of data, loss of business opportunity, or loss of goodwill, regardless of the theory of liability.
Third-party services: We are not liable for any downtime, data loss, or service degradation caused by third-party service providers including but not limited to AWS, WhatsApp Business API, HubSpot, Chargebee, Google Workspace, or any other integrated service.
Force majeure: Neither party shall be liable for delays or failures in performance caused by events beyond reasonable control, including natural disasters, government actions, internet outages, or pandemic-related disruptions.

Data protection

How these terms relate to your data

Your use of the Service is also governed by our Privacy Policy. We collect, process, and protect your data as described therein. In the event of a conflict between these Terms and the Privacy Policy regarding data handling, the Privacy Policy shall prevail.

You warrant that you have obtained all necessary consents from your end-users and customers whose data you import into SuccessOS, and that your use of the platform complies with all applicable data protection laws.

Governing law & disputes

Jurisdiction and dispute resolution

These Terms shall be governed by and construed in accordance with the laws of India, without regard to conflict of law principles.

Any disputes, claims, or controversies arising out of or relating to these Terms or the use of the platform shall be subject to the exclusive jurisdiction of the courts located in Vadodara, Gujarat, India.

Before initiating formal legal proceedings, both parties agree to attempt resolution through good-faith negotiation for a period of at least 30 days following written notice of the dispute.