Refund Policy

We want every customer to feel confident. Here is our clear, fair refund process.

Last updated 13 June 2026

Overview

Free Trial: Full platform access, no payment required, no credit card needed. If you choose not to continue, your account is simply deactivated.
Monthly Plans: Cancel anytime. Cancellation takes effect at the end of the current billing cycle. No partial-month refunds.
Quarterly & Annual: Cancel within the first 30 days for a full refund minus processing fees. After 30 days, cancellation takes effect at cycle end.

Monthly subscription refunds

Monthly subscriptions may be cancelled at any time. Upon cancellation:

You retain access to the platform until the end of the current monthly billing cycle.
No refunds are issued for partial months already billed.
Cancellation must be initiated via the platform's account settings or by emailing billing@successos.app.

Quarterly and annual subscription refunds

If you cancel within the first 30 days of a new quarterly or annual billing cycle, you are eligible for a full refund of that cycle's payment, minus any applicable payment processing fees (typically 2-3%).
After the initial 30-day window, cancellation takes effect at the end of the current billing cycle. No pro-rata refunds are issued for the remaining period of a quarterly or annual plan.
Annual plans paid upfront follow the same 30-day rule: full refund within 30 days, no refund after.
If you upgrade mid-cycle (e.g., monthly to annual), the 30-day refund window applies from the date of the upgrade payment.

Service credit exceptions

In addition to the standard refund terms above, service credits may apply in the following circumstances:

Extended outage: If the SuccessOS platform experiences a critical, unplanned outage exceeding 72 consecutive hours (excluding pre-announced scheduled maintenance windows), you are eligible for a pro-rata service credit for the affected period.
Feature discontinuation: If we discontinue or materially reduce a feature that was a documented, material reason for your subscription, we will offer either a pro-rata refund for the remaining subscription period or an equivalent service credit, at your choice.
Billing errors: If you are charged incorrectly due to a billing system error, we will issue a full refund of the incorrect charge within 7 business days of confirmation.

GST treatment on refunds

All refunds include the applicable Goods and Services Tax (GST) that was charged on the original invoice. Upon processing a refund, we will issue a GST-compliant credit note to your registered email address for your accounting records. The credit note will reference the original invoice number and clearly state the GST amount being reversed.

How to request a refund

Email us Send your request to billing@successos.app with account details and reason.
We review All requests processed within 7 business days.
You're credited Approved refunds credited to original payment method within 10-15 business days.